Effective Date: September 15, 2026
Hogg Print is committed to ensuring complete customer satisfaction with all printed materials and services. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges.
1. Return Eligibility
1.1 Returnable Items
We accept returns on printed materials under the following conditions:
Items must be returned within 30 days of delivery or receipt
Materials must be unused and in original condition
Packaging must be intact and undamaged
Original proof and approval documentation must be provided
1.2 Non-Returnable Items
The following items are final sale and are not eligible for returns or refunds:
Custom-designed or personalized items that have been produced per customer specifications
Items that have been used, altered, or damaged by the customer
Products where customer approval was obtained prior to production
Rush or expedited orders (unless defective)
Digital files and design services
Discontinued or clearance items
2. Product Defects and Quality Issues
2.1 Defective Materials
If you receive items with defects such as misprinting, color mismatches, damage during shipping, or manufacturing errors, we will:
Replace defective items at no additional cost
Refund the full purchase price if replacement is not possible or desired
Cover return shipping for defective items
2.2 Reporting Defects
Customers must report defects or quality issues within 14 days of delivery by:
Contacting our customer service team
Providing photos or physical evidence of the defect
Including order number and delivery details
3. Refund Process
3.1 Return Authorization
Before returning items, customers must:
Contact Hogg Print to request a Return Authorization (RA) number
Obtain written approval for the return
Provide reason for return
3.2 Shipping and Packaging
Customers are responsible for return shipping costs unless the return is due to our error or a defective product
Items must be securely packaged and shipped to the address provided by Hogg Print
We recommend using tracked shipping for returns
3.3 Refund Timeline
Refunds are processed within 10-15 business days of receiving returned items
Original shipping charges are non-refundable
Refunds will be issued to the original payment method
4. Exchanges
4.1 Exchange Requests
If you would like to exchange items for different specifications:
Exchanges must be requested within 30 days of delivery
Customers may be charged for any additional costs resulting from the exchange
Expedited exchanges may incur additional fees
4.2 Exchange Processing
Hogg Print will review your exchange request and provide a quote if applicable
Once approved, we will process the new order and arrange return of original items
Return shipping may be customer’s responsibility unless the exchange is due to our error
5. Special Circumstances
5.1 Damage in Transit
If items arrive damaged due to shipping:
Report damage within 7 days of delivery
Provide photographic evidence and the damaged package
We will file a claim with the carrier and provide replacement or refund
Keep all packaging materials for the carrier’s inspection
5.2 Wrong Order Received
If you receive an incorrect order:
Contact us immediately with your order number
We will prioritize replacement or correction at no cost
Return shipping will be covered by Hogg Print
5.3 Partial Order Delivery
If you receive only part of your order:
Wait 10 business days for the remainder to arrive
If items do not arrive, contact us to arrange replacement or refund
6. Customer Approval and Proofs
6.1 Proof Approval
Customers are required to review and approve all proofs before production
Once production begins, we cannot accept returns or refunds due to customer-requested changes
Additional proofs and revisions are subject to our revision policy
6.2 Responsibility
Approval of a proof indicates that:
The customer has reviewed all specifications (size, color, text, design)
The customer accepts responsibility for accuracy of content
The customer authorizes production to proceed
7. Non-Standard and Custom Orders
7.1 Custom Work
Custom design and personalized print jobs are non-refundable once:
Customer has approved the final proof
Production has begun
7.2 Special Materials and Finishes
Orders using specialty materials, finishes, or processes may have modified return policies as detailed at time of order.
8. Contact Information
For questions about this Refund and Returns Policy, or to initiate a return, please contact:
Hogg Print
Email: [customer-service-email]
Phone: [customer-service-phone]
Website: www.hoggprint.com
9. Policy Changes
Hogg Print reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on our website and customers will be notified of significant changes via email.
10. Limitations
This policy is subject to applicable state and federal laws
In cases of dispute, Hogg Print’s management will make the final determination
Refunds are limited to the purchase price of the items in question
Hogg Print is not responsible for consequential, indirect, or incidental damages
Thank you for your business!
For the best results, we recommend reviewing your order specifications carefully before approval and using tracked shipping for all returns.
Need help?
Contact us at sales@hoggprint.com for questions related to refunds and returns or call our customer service team at (931-545-4377)