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Feel free to contact us at your convenience and we’ll be happy to get in touch with you.
Customer support
PO BOX 128, Baxter, TN 38544
sales@hoggprint.com
+1 (931)740-4644
Common Questions
Frequently Ask Questions
HoggPrint is a small, veteran-owned family business based in Baxter, Tennessee. With more than 36 years in the printing industry, we bring decades of hands-on experience to every job, no matter the size. As a family operation, we take pride in personal service, honest work, and treating every customer like a neighbor. The same discipline and commitment that comes with military service guides how we run our shop: we show up, we do it right, and we stand behind our work.
At HoggPrint.com, we use advanced Direct-to-Garment (DTG) printing technology to bring your custom designs to life with vibrant colors, sharp details, and professional-quality results.
Unlike traditional screen printing, DTG printing applies ink directly into the fabric using specialized digital printers. This allows us to reproduce detailed artwork, photographs, colorful logos, and custom graphics without the need for screens.
Unlimited Color Possibilities – Print colorful designs, photographs, and detailed graphics without paying for each additional ink color.
No Minimum Orders – Perfect for printing a single shirt or multiple garments.
Soft, Comfortable Feel – Water-based inks create a comfortable print that becomes part of the fabric.
Excellent Detail – Great for intricate logos, gradients, photographs, and custom artwork.
Personalized Apparel – Ideal for custom T-shirts, hoodies, family reunions, business apparel, special events, and personalized gifts.
Perfect for Small Orders and Custom Designs!
Whether you need one personalized T-shirt or apparel for your business, HoggPrint.com can help bring your ideas to life.
An embroidery setup charge is a one-time fee to prepare your logo or design for embroidery on polo shirts, hats, jackets, bags, and other apparel.
Before your design can be embroidered, it must be converted into a special digital embroidery file. This process is called digitizing.
Digitizing tells the embroidery machine where to place each stitch, the direction of the stitches, and which thread colors to use.
What Does the Setup Charge Cover?
Logo Digitizing: Converting your artwork into an embroidery-ready file.
Stitch Programming: Setting stitch patterns, directions, and densities for the best results.
Thread Color Selection: Matching thread colors as closely as possible to your artwork.
Design Testing: Checking the embroidery design for proper stitching and quality.
File Preparation: Saving the design for future embroidery orders.
Is the Setup Charge Required Every Time?
No! Once your logo has been digitized, we can typically reuse the embroidery file for future orders without charging another digitizing fee.
Additional setup charges may apply if you change the design, significantly resize it, or need a different version for hats or other products. So you cannot use left chest logo for hat. You have to digitize the artwork for hat, it way the machine sew's the hat.
At HoggPrint, we want to make sure your artwork looks its best before it goes into production.
Not all logos and images are ready for professional printing. Artwork may need to be converted, cleaned up, or adjusted to meet our production requirements.
Our artwork setup fee covers:
Vectorization: Converting your logo or design into vector artwork so it can be resized without losing quality or becoming blurry.
Transparent Background: Removing unwanted backgrounds so your design prints cleanly on T-shirts, tumblers, and other products.
High Resolution (Minimum 300 DPI): Preparing raster artwork at a minimum of 300 DPI at the actual print size to ensure sharp, clear printing.
Artwork Cleanup: Correcting rough edges, colors, and other imperfections.
Production Preparation: Formatting your artwork for the specific printing or embroidery process.
Is the Artwork Setup Fee a One-Time Charge?
Usually, yes! Once your artwork has been properly prepared and saved in our system, we can often reuse it for future orders without charging another setup fee, as long as no major changes are required.
Our Commitment to Quality
At HoggPrint, we believe great products start with great artwork. Our setup fee ensures your design is properly prepared for professional-quality results.
Please note: Vector artwork is resolution-independent. The 300 DPI minimum applies to raster images, such as PNG and JPEG files, at their intended print size.
At HoggPrint, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations. We offer returns on eligible non-customized products under the following conditions.
1. Return Eligibility
Non-customized, non-personalized products may be returned within 30 days of delivery, provided that:
The item is unused, unworn, and in its original condition.
The item is returned with its original packaging, tags, and accessories, where applicable.
Proof of purchase or an order number is provided.
The item has not been altered, washed, damaged, or modified.
2. Non-Returnable Products
The following products are not eligible for returns unless they arrive defective, damaged, or incorrect:
Customized or personalized merchandise
Embroidered, engraved, sublimated, or printed products made to order
Clearance or final-sale merchandise
Used, washed, worn, or altered items
Gift cards
3. Return Authorization
Before returning any product, customers must contact HoggPrint to request return authorization.
Please provide your order number, the product you wish to return, and the reason for the return.
Returns sent without prior authorization may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs for non-defective products.
Original shipping charges are non-refundable unless the return results from an error made by HoggPrint.
If an incorrect or defective item was shipped, HoggPrint will arrange an appropriate resolution at no additional cost to the customer.
5. Refund Processing
Once your returned merchandise is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after approval.
Processing times may vary depending on your bank or payment provider.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and photographs when possible.
We will review the issue and arrange a replacement, refund, or other appropriate resolution. This reporting period does not limit any rights provided by applicable law.
7. Exchanges
Exchanges are subject to product availability. Customers wishing to exchange an eligible non-customized item should contact us for authorization.
Additional shipping charges may apply.
8. Contact Information
For return requests or questions regarding this policy, please contact:931.740.4644
HoggPrint Customer Service
Website: www.hoggprint.com
email-sales@hoggprint.com
Please include your order number in all return-related communications.
HoggPrint reserves the right to refuse returns that do not meet the conditions outlined in this policy, subject to applicable consumer protection laws.
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Customer Artwork Ownership & Authorization
By submitting artwork, logos, photographs, designs, trademarks, text, or other materials to Hogg Print for printing, embroidery, sublimation, UV printing, laser engraving, or any other customization service, the customer represents and warrants that they either:
Own the copyright, trademark, or other intellectual property rights to the submitted artwork; or
Have obtained all necessary permissions, licenses, or authorizations from the rightful owner to reproduce and use the artwork on the requested products.
Customer Responsibility
Hogg Print assumes that all artwork submitted by customers is legally owned or properly authorized for reproduction and commercial use.
It is solely the customer's responsibility to ensure that submitted artwork does not violate any copyright, trademark, intellectual property, or other applicable laws.
Hogg Print is not responsible for verifying ownership, licensing agreements, or authorization to reproduce customer-submitted artwork.
Limitation of Liability
To the fullest extent permitted by applicable law, Hogg Print shall not be held responsible for copyright infringement, trademark violations, licensing disputes, or other intellectual property claims arising from artwork provided or approved by the customer.
The customer accepts full responsibility for any legal claims, damages, penalties, expenses, or disputes resulting from the unauthorized use of copyrighted or trademarked materials.
Indemnification
By submitting artwork or placing an order, the customer agrees to defend, indemnify, and hold harmless Hogg Print, its owners, employees, and representatives from any third-party claims, liabilities, damages, losses, and reasonable legal expenses arising from the customer's violation of intellectual property rights, to the extent permitted by applicable law.
Right to Refuse Orders
Hogg Print reserves the right to refuse, cancel, or discontinue any order if we believe the submitted artwork may infringe upon copyright, trademark, or other intellectual property rights.
Customer Agreement
By submitting artwork, approving a design, or placing an order with Hogg Print, the customer acknowledges and agrees to this Copyright & Artwork Authorization Policy.
The customer confirms that they have the legal right and authorization to use all submitted artwork and accept responsibility for any infringement claims resulting from its reproduction.
Hogg Print – Custom Printing, Embroidery, Sublimation & Laser Engraving
Effective Date: January 1, 2026
Effective Date: January 1, 2026
1. Introduction
Hogg Print ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing products, requesting quotes, or communicating with our company.
This Privacy Policy explains how we collect, use, store, and protect your information.
By using our website, you acknowledge the practices described in this policy.
2. Information We Collect
When you visit our website or place an order, we may collect the following information:
First and last name
Business or company name
Billing and shipping addresses
Email address
Telephone number
Order details and purchase history
Payment transaction information
Uploaded logos, artwork, photographs, and custom designs
Communications and customer service inquiries
IP address, browser information, and website usage data
Payment information may be processed through secure third-party payment providers. We do not intentionally store complete credit card numbers on our website servers.
3. How We Use Your Information
We use customer information to:
Process and fulfill orders
Produce customized and personalized products
Contact customers regarding orders, artwork approvals, and shipping
Provide customer service and technical assistance
Send invoices, receipts, and order confirmations
Improve our website, products, and services
Send promotional communications where permitted by law
Prevent fraudulent transactions
Comply with applicable legal obligations
4. Custom Artwork and Uploaded Files
Customers may upload artwork, photographs, company logos, or other files for printing, embroidery, engraving, or personalization.
We use these files to prepare, produce, and fulfill customer orders.
Artwork may require modifications such as vectorization, background removal, resizing, color adjustment, or conversion into production-ready formats.
Customer-supplied artwork remains the property of its respective owner. Uploading artwork does not transfer ownership rights to Hogg Print.
We do not sell customer-submitted artwork or personal photographs to third parties.
We may retain production files for future reorders, quality assurance, and customer service purposes.
5. Payment Security
Payments are processed using third-party payment processing services.
These providers maintain their own security procedures and privacy policies.
We take reasonable measures to protect customer information; however, no online transmission or storage system can be guaranteed to be completely secure.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
Maintain shopping cart functionality
Remember customer preferences
Improve website performance
Analyze website traffic
Support website security
Measure advertising effectiveness
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using nonessential cookies.
7. Sharing Customer Information
We do not sell personal information to third parties.
We may share information with trusted service providers when necessary to operate our business, including:
Payment processing companies
Shipping and delivery providers
Website hosting providers
Email and communication platforms
Order management and production service providers
Technology and security vendors
We may also disclose information when required by law, to protect our rights, or in connection with a lawful business transaction.
8. Email and Text Communications
We may contact customers by email, telephone, or text message regarding orders, artwork approvals, shipping updates, and customer service matters.
Promotional email and text communications will be sent only when permitted by applicable law and, where required, with the customer's consent.
Customers may unsubscribe from promotional emails using the unsubscribe link or opt out of promotional text messages by replying STOP when that option is provided.
9. Data Retention
We retain personal information only as long as reasonably necessary for order fulfillment, business operations, customer support, recordkeeping, legal compliance, and legitimate business purposes.
Customer artwork and production files may be retained to facilitate repeat orders.
Customers may contact us to request deletion of eligible personal information, subject to applicable legal and business recordkeeping requirements.
10. Protecting Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Access to customer information is limited to authorized personnel and service providers who require it for legitimate business purposes.
11. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights to:
Request access to personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Opt out of certain marketing communications
Withdraw consent where processing relies on consent
Exercise other privacy rights available under applicable law
We will review and respond to privacy requests in accordance with applicable legal requirements.
12. Children's Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.
If we become aware that we have collected such information improperly, we will take appropriate steps to delete it.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Hogg Print is not responsible for the privacy practices, security, or content of third-party websites.
We encourage customers to review the privacy policies of those websites before providing personal information.
14. Changes to This Privacy Policy
Hogg Print reserves the right to update this Privacy Policy to reflect changes in our business operations, technology, or applicable laws.
Any updates will be published on this page with a revised effective date.
15. Contact Information
For questions regarding this Privacy Policy or requests concerning your personal information, please contact:
Hogg Print
Website: https://www.hoggprint.com
Email: [Insert Customer Service Email]
Mailing Address: [Insert Business Mailing Address]
Last Updated: January 1, 2026